Processes and their place in Management Systems

The management system standards currently makes more reference to processes than they do procedures. This is because with modern software which utilises workflows and automated machines often a process can be controlled automatically without relying on people and procedures, but what if you don’t have fancy software controlling your processes. Do you still need procedures or can you use processes?

Action Register

In March 2013 Rob Kellock Business Consulting launched an Action Register which became the backbone to many Management Systems delivered to its smaller customers. The register allows all findings whether from complaints, audits, observations or opportunities for improvement to be registered, risk assessed and prioritised. It provides rules to manage Read more…

Mission Objectives Goals and Targets

Objectives Workshop

Many of my customers who run a business have specific goals, aims and objectives so why as soon as we start talking about objectives within the management system do business leaders switch off?

There must be some disconnect between the management system and the business when business leaders can’t see why they need to engage with the task of setting management system objectives. These objectives should be the business objectives.  What the ISO management system standards are trying to do is get business leaders to engage with the management system objectives and think carefully about setting the business’ direction rather than just setting the next financial target or hoping to record a lower incident or accident rate.
Hone your objective setting skills here. Read article