Articles and resources relating to how to manage customer feedback and provide good customer service.
After a frustrating experience with an online game recently I thought it would provide a great example of how ISO 9001 can relate to a service industry mostly outside of certification – online gaming.
The following letter of complaint was written to PayPal on 13 January 2015 after sending an invoice using their ‘Create an Invoice’ service and receiving payment in December 2014. It shows that even the biggest of corporations need to carefully consider how it treats the smallest of its customers. Business transactions are all about dealing with people and their expectations.
Read articleSome companies are profitable through the exploitation of their workers. Some companies are profitable through the exploitation of their customers. A socially responsible, quality company is successful through hard work and the exploitation of innovation. Make sure you know what sort of company you are dealing with before doing business. Read more…