Management Systems authoring is not difficult, but it is time consuming. The following rules are designed to help you get it right first time and avoid some of the unnecessary wasted time that so many previous system administrators have spent. Only document in your management system: knowledge you need to Read more…
The management system standards currently makes more reference to processes than they do procedures. This is because with modern software which utilises workflows and automated machines often a process can be controlled automatically without relying on people and procedures, but what if you don’t have fancy software controlling your processes. Do you still need procedures or can you use processes?
Not getting Quality Management right can be expensive, but the cost of developing a management system might be less than you think, especially if you qualify for a grant!
Many of my customers who run a business have specific goals, aims and objectives so why as soon as we start talking about objectives within the management system do business leaders switch off?
There must be some disconnect between the management system and the business when business leaders can’t see why they need to engage with the task of setting management system objectives. These objectives should be the business objectives. What the ISO management system standards are trying to do is get business leaders to engage with the management system objectives and think carefully about setting the business’ direction rather than just setting the next financial target or hoping to record a lower incident or accident rate.
Hone your objective setting skills here. Read article
As consultants you may think we would be against purchasing off-the-shelf systems. In fact we believe they have a place & can be incredibly useful, but there are limitations. We help you decide whether they will be useful to you. Read article