When RKBC meets its customers, the first questions a customer asks is: What is the process for obtaining certification and how long will it take? This article aims to explain this process and explain why the time it takes is very difficult to quote for and why a consultant who provides a definitive timeline should not be trusted.
Management Systems authoring is not difficult, but it is time consuming. The following rules are to help you get it right first time and avoid some of the unnecessary time that so many previous system administrators have spent. Only document in your management system: knowledge you need to retain for Read more…
The Hierarchy of Control is safety focused. This article explores how we can adjust it so that it suits quality and environmental management too. We have the answer.
There’s quite a bit of sorcery surrounding ISO 9001 and it’s often consultants who proliferate that view, but we’re going to provide the simplest explanation of what you have to do to comply with ISO 9001 in as few words as possible (or 25 steps).
After a frustrating experience with an online game recently I thought it would provide a great example of how ISO 9001 can relate to a service industry mostly outside of certification – online gaming.
The ‘Decision Rule’ requirements are new addition to the ISO 17025:2017 standard for Laboratory Quality Management, but how should you implement it? Where a statement of conformity has a risk of false accept or false reject the basis for the statement, the decision rule, shall be agreed with the customer Read more…
As a management consultancy our customers expect results for their money and we obviously aim to serve and what could be a better example than a major quality issue identified one day and solution developed the next. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies. Identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.
Read articleSupplier Management is an area that we see neglected time and time again. This article explores supplier management as applied to management systems (Quality, Safety or Environmental) and provides basic guidance to make it a natural concept for most companies to adopt. Read article
Some companies are profitable through the exploitation of their workers. Some companies are profitable through the exploitation of their customers. A socially responsible, quality company is successful through hard work and the exploitation of innovation. Make sure you know what sort of company you are dealing with before doing business. Read more…
ISO 9001 is an international standard for quality management systems. A quality management system is a set of policies and procedures that document company quality processes. This post explores the aims of ISO 9001, why your customers might want you to have it and why you might want it. Read article