The ‘Decision Rule’ requirements are new addition to the ISO 17025:2017 standard for Laboratory Quality Management, but how should you implement it? Where a statement of conformity has a risk of false accept or false reject the basis for the statement, the decision rule, shall be agreed with the customer Read more…
As a management consultancy our customers expect results for their money and we obviously aim to serve. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies – identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.
Design and Development is often an element of Management Systems which is either neglected or excluded from the scope of an organisations certification. This post explains whether you need a design and development procedure and how to meet the requirements. Read article
Trust is a big word and as the marketing gurus tell us building up brand trust is vitally important to the brand success, but it is hard won. The success of a Management System works in a similar way. Users need to trust the management system in order for it to be used and therefore for it to be of benefit to the organisation. This article explores what your management system needs to establish that trust. Read article