Most of us are probably aware that businesses put a lot of effort into developing a Mission statement, which ultimately flows down into objectives, targets, goals and Key Performance Indicators (KPIs) for staff. What seems to be less understood is that the communication of these is critical to their success. Read more…
After a frustrating experience with an online game recently I thought it would provide a great example of how ISO 9001 can relate to a service industry mostly outside of certification – online gaming.
Many of our clients have specific business goals, aims and objectives. So why, as soon as we start talking about management system objectives, do business leaders switch off?
Management system objectives should include the business objectives. The ISO management system standards aim to get leaders to engage with the management system and carefully consider the business’ direction rather than just setting the next financial or growth target.
This workshop article aims to help you hone your objective setting skills.
Read articleThis post explains the difference between a mission, primary objectives, a secondary objectives, targets and goals in simple, easily remembered terms.
Read article