Many of my customers who run a business have specific goals, aims and objectives so why as soon as we start talking about objectives within the management system do business leaders switch off?
There must be some disconnect between the management system and the business when business leaders can’t see why they need to engage with the task of setting management system objectives. These objectives should be the business objectives. What the ISO management system standards are trying to do is get business leaders to engage with the management system objectives and think carefully about setting the business’ direction rather than just setting the next financial target or hoping to record a lower incident or accident rate.
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