Quality Management
Certsy = high calibre candidates?
I have just failed the Basic Excel Certsy test. I’m obviously not as smart as I thought I was. I considered myself an Excel expert.
Maybe I need to take a long hard look at myself……or do I?
Certification
ISO 9001 in 25 steps
There’s quite a bit of sorcery surrounding ISO 9001 and it’s often consultants who proliferate that view, but we’re going to provide the simplest explanation of what you have to do to comply with ISO 9001 in as few words as possible (or 25 steps).
Customer Service
Quality Management for Service industries
After a frustrating experience with an online game recently I thought it would provide a great example of how ISO 9001 can relate to a service industry mostly outside of certification – online gaming.
Certification
Growth of ISO Certificates
Someone commented on LinkedIn that the number of ISO 9001 certificates being issued was declining. We thought this was a good reason to determine the facts. We obtained data for ISO 9001, ISO 14001 and ISO 27001 and the analysis was interesting. The following data was taken from the ISO Read more…
Certification
Achieving ISO Certification
Have a read of an article we recently posted on the Medium website. It provides a short summary of management system requirements and the steps to certification. https://medium.com/@rob_85264/achieving-iso-certification-b6f7590dc185
Quality Management
Quality Solutions
As a management consultancy our customers expect results for their money and we obviously aim to serve and what could be a better example than a major quality issue identified one day and solution developed the next. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies. Identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.
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Quality Management
What is ISO 9001?
ISO 9001 is an international standard for quality management systems. A quality management system is a set of policies and procedures that document company quality processes. This post explores the aims of ISO 9001, why your customers might want you to have it and why you might want it. Read article