As a management consultancy our customers expect results for their money and we obviously aim to serve. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies – identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.
Companies considering the use of a consultant will have to justify not using internal resource. “Why should I hire you?” is also a question I have to answer on a regular basis. As such I thought it would be useful to document what I see as the major benefits of using a management systems consultant.