Articles and resources relating to Quality Management, development of quality management systems and the application of its principles in Organisations
As a consultant I’ve heard the phrase “They’re more likely to listen to you than us” from more business managers than I care to count. This article will explore some of the reasons why workers don’t listen to management.
Is your management system effectively controlled? Are considering purchasing an application to host your system?
Here’s why you should consider Sharepoint first.
Don’t want to set up an expensive document management system, but you’re concerned that hosting business critical content on an open network leaves you vulnerable to loss or unauthorised amendment? RKBC has the answer.
The latest version of the standards now require us to identify opportunities and risks over and above those traditional quality, safety and environmental risks (which most company’s seem to understand). These opportunities and risks extend to the business as a whole, rather than just the delivery of products and services. Read more…
In March 2013 Rob Kellock Business Consulting launched an Action Register which became the backbone to many Management Systems delivered to its smaller customers. The register allows all findings whether from complaints, audits, observations or opportunities for improvement to be registered, risk assessed and prioritised. It provides rules to manage Read more…
The ‘Decision Rule’ requirements are new addition to the ISO 17025:2017 standard for Laboratory Quality Management, but how should you implement it? Where a statement of conformity has a risk of false accept or false reject the basis for the statement, the decision rule, shall be agreed with the customer Read more…
As a management consultancy our customers expect results for their money and we obviously aim to serve and what could be a better example than a major quality issue identified one day and solution developed the next. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies. Identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.
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Many of our clients have specific business goals, aims and objectives. So why, as soon as we start talking about management system objectives, do business leaders switch off?
Management system objectives should include the business objectives. The ISO management system standards aim to get leaders to engage with the management system and carefully consider the business’ direction rather than just setting the next financial or growth target.
This workshop article aims to help you hone your objective setting skills.
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A great way to keep on top of your safety risks and hazards, document their associated controls and meet the compliance requirements is to keep a Risk Register. Rob Kellock Business Consulting is giving an Excel template away for FREE. Download it from this post. Read article
Since 1992 I’ve been audited to a range of standards including ISO 9001, ISO 14001, AS 4801, OHSAS 18001 and ISO 17025 (sometimes for management systems I developed and sometimes for systems that were thrust upon me). I have conducted factory audits for product marking schemes, certification audits, internal audits and 2nd party audits and over the years I’ve learnt some techniques which I thought may assist you.
I believe there are two alternate approaches to audit management. Both have merit, but the one you choose is dependent on your situation. The ‘lock-down’ approach tends to be adopted where persons are uncomfortable with the audit situation or where the management systems is immature, while the open approach is synonymous with optimising. Read on to find out which approach you should take. Read article