Articles and resources relating to Quality Management, development of quality management systems and the application of its principles in Organisations
After a frustrating experience with an online game recently I thought it would provide a great example of how ISO 9001 can relate to a service industry mostly outside of certification – online gaming.
Someone commented on LinkedIn that the number of ISO 9001 certificates being issued was declining. We thought this was a good reason to determine the facts. We obtained data for ISO 9001, ISO 14001 and ISO 27001 and the analysis was interesting. The following data was taken from the ISO Read more
As a consultant I’ve heard the phrase “They’re more likely to listen to you than us” from more business managers than I care to count. This article will explore some of the reasons why workers don’t listen to management.
Is your management system effectively controlled? Are considering purchasing an application to host your system?
Here’s why you should consider Sharepoint first.
Don’t want to set up an expensive document management system, but you’re concerned that hosting business critical content on an open network leaves you vulnerable to loss or unauthorised amendment? RKBC has the answer.
The latest version of the standards now require us to identify opportunities and risks over and above those traditional quality, safety and environmental risks (which most company’s seem to understand). These opportunities and risks extend to the business as a whole, rather than just the delivery of products and services. Read more
In March 2013 Rob Kellock Business Consulting launched an Action Register which became the backbone to many Management Systems delivered to its smaller customers. The register allows all findings whether from complaints, audits, observations or opportunities for improvement to be registered, risk assessed and prioritised. It provides rules to manage Read more
The ‘Decision Rule’ requirements are new addition to the ISO 17025:2017 standard for Laboratory Quality Management, but how should you implement it? Where a statement of conformity has a risk of false accept or false reject the basis for the statement, the decision rule, shall be agreed with the customer Read more
As a management consultancy our customers expect results for their money and we obviously aim to serve and what could be a better example than a major quality issue identified one day and solution developed the next. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies. Identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.
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Many of our clients have specific business goals, aims and objectives. So why, as soon as we start talking about management system objectives, do business leaders switch off?
Management system objectives should include the business objectives. The ISO management system standards aim to get leaders to engage with the management system and carefully consider the business’ direction rather than just setting the next financial or growth target.
This workshop article aims to help you hone your objective setting skills.
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