When RKBC meets its customers, the first questions a customer asks is: What is the process for obtaining certification and how long will it take? This article aims to explain this process and explain why the time it takes is very difficult to quote for and why a consultant who provides a definitive timeline should not be trusted.
As a management consultancy our customers expect results for their money and we obviously aim to serve. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies – identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.