The management system standards currently makes more reference to processes than they do procedures. This is because with modern software which utilises workflows and automated machines often a process can be controlled automatically without relying on people and procedures, but what if you don’t have fancy software controlling your processes. Do you still need procedures or can you use processes?
As a management consultancy our customers expect results for their money and we obviously aim to serve and what could be a better example than a major quality issue identified one day and solution developed the next. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies. Identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.
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