Processes and their place in Management Systems

The management system standards currently makes more reference to processes than they do procedures. This is because with modern software which utilises workflows and automated machines often a process can be controlled automatically without relying on people and procedures, but what if you don’t have fancy software controlling your processes. Do you still need procedures or can you use processes?

Mission Objectives Goals and Targets

Objectives Workshop

Many of our clients have specific business goals, aims and objectives. So why, as soon as we start talking about management system objectives, do business leaders switch off?

Management system objectives should include the business objectives.  The ISO management system standards aim to get leaders to engage with the management system and carefully consider the business’ direction rather than just setting the next financial or growth target.

This workshop article aims to help you hone your objective setting skills. Read article