Management Systems authoring is not difficult, but it is time consuming. The following rules are to help you get it right first time and avoid some of the unnecessary time that so many previous system administrators have spent. Only document in your management system: knowledge you need to retain for Read more…
The management system standards currently makes more reference to processes than they do procedures. This is because with modern software which utilises workflows and automated machines often a process can be controlled automatically without relying on people and procedures, but what if you don’t have fancy software controlling your processes. Do you still need procedures or can you use processes?
LinkedIn is full of articles providing advice on what good management looks like and how a bad manager can turn a workplace toxic. We have all experienced poor management and as employees we generally moan and when it gets too bad, we leave. What can we do to prevent the Read more…
A short post to clarify the difference between conformance and compliance – words which are often interchanged, but should they be? Here’s just a few lines to explain the difference between them and also why they tend to become confused.
As a management consultancy our customers expect results for their money and we obviously aim to serve and what could be a better example than a major quality issue identified one day and solution developed the next. During an internal audit we identified a big risk for a customer and the next day we fixed it. We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies. Identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.Read article
Design and Development is often an element of Management Systems which is either neglected or excluded from the scope of an organisations certification. This post explains whether you need a design and development procedure and how to meet the requirements. Read article
Trust is a big word and as the marketing gurus tell us building up brand trust is vitally important to the brand success, but it is hard won. The success of a Management System works in a similar way. Users need to trust the management system in order for it to be used and therefore for it to be of benefit to the organisation. This article explores what your management system needs to establish that trust. Read article