Quality Solutions: Identify one day, fix the next.

As a management consultancy our customers expect results for their money and we obviously aim to serve.  During an internal audit we identified a big risk for a customer and the next day we fixed it.  We treasure these interactions with our customers – that’s why we’re not just auditors for Certification Bodies – identifying a risk is interesting, but solving it and seeing the customer benefit from it is much more satisfying.

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Can you trust your management system? And should you care?

Trust is a big word and as the marketing gurus tell us building up brand trust is vitally important to the brand success, but it is hard won. The success of a Management System works in a similar way. Users need to trust the management system in order for it to be used and therefore for it to be of benefit to the organisation. This article explores what your management system needs to establish that trust. Read article