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What is ISO 9001?

ISO 9001 is an international standard for quality management systems.  A quality management system is a set of policies and procedures that document company quality processes. This post explores the aims of ISO 9001, why your customers might want you to have it and why you might want it.  Read article

Can you trust your management system? And should you care?

Trust is a big word and as the marketing gurus tell us building up brand trust is vitally important to the brand success, but it is hard won. The success of a Management System works in a similar way. Users need to trust the management system in order for it to be used and therefore for it to be of benefit to the organisation. This article explores what your management system needs to establish that trust. Read article