Resources

ISO 9001 in 25 steps

There’s quite a bit of sorcery surrounding ISO 9001 and it’s often consultants who proliferate that view, but I’m going to provide the simplest explanation of what you have to do to comply with ISO 9001 in as few words as possible.

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Quality Management for Service industries

After a frustrating experience with an online game recently I thought it would provide a great example of how ISO 9001 can relate to a service industry mostly outside of certification – online gaming.

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Is ISO 45001 replacing AS 4801

Despite there being little commitment to actually state it, ISO 45001 adopted by Australia in March 2018 will replace AS 4801. There seems to be a mixed message about how likely AS 4801’s withdrawal is. […]

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Growth of ISO Certificates

Someone commented on LinkedIn that the number of ISO 9001 certificates being issued was declining. I thought I would research the trends and determine the facts for ISO 9001, ISO 14001 and ISO 27001 – […]

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How to stop employing toxic managers

LinkedIn appears to be full of articles providing advice on what good management looks like and how a bad manager can turn a workplace toxic. We’ve all experienced poor management at some point or other […]

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Do your workers listen to you?

As a consultant I’ve heard the phrase “They’re more likely to listen to you than us” from more business managers than I care to count.  This article will explore some of the reasons why workers don’t listen to management. (more…)

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Internal Auditor Training

As mentioned in this post there is little guidance as to what Internal Auditor Training or 2nd Party Auditor Training should include or to what standard it should comply except that auditors shall be trained […]

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Achieving ISO Certification

Have a read of an article we recently posted on the Medium website for a succinct summary of management system requirements and information about steps to certification. https://medium.com/@rob_85264/achieving-iso-certification-b6f7590dc185

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