Articles and resources relating to Quality Management, development of quality management systems and the application of its principles in Organisations
The following letter of complaint was written to PayPal on 13 January 2015 after sending an invoice using their ‘Create an Invoice’ service and receiving payment in December 2014. It shows that even the biggest of corporations need to carefully consider how it treats the smallest of its customers. Business transactions are all about dealing with people and their expectations.
Read articleWe all really want to work with facts. Hearsay and rumour can be diverting and unhelpful, but if used with caution can provide valuable guidance to improving your system. When should you rely on facts and when can you use rumour and hearsay in your management system? Read article
Supplier Management is an area that we see neglected time and time again. This article explores supplier management as applied to management systems (Quality, Safety or Environmental) and provides basic guidance to make it a natural concept for most companies to adopt. Read article
Who says we should number procedures and forms? It eludes us, but we would like to give whoever it is a kick in the pants. Almost every Company that already has an in-house management system or one they outsourced has the whole thing numbered from start to end and even we are guilty of it.
Read articleMany companies select an Accredited Body (or Certification Body) on the basis of having the most recognised certification marks. Those marks can justify the purchasing decision, but there can be good reasons to consider others. Apart from the different marks, the certificate they issue has the same status whichever Certification Body issues it. With this in mind, you might want to consider other factors when selecting a Certification Body.
Read articleSome companies are profitable through the exploitation of their workers. Some companies are profitable through the exploitation of their customers. A socially responsible, quality company is successful through hard work and the exploitation of innovation. Make sure you know what sort of company you are dealing with before doing business. Read more…
ISO 9001 is an international standard for quality management systems. A quality management system is a set of policies and procedures that document company quality processes. This post explores the aims of ISO 9001, why your customers might want you to have it and why you might want it. Read article
Design and Development is often an element of Management Systems which is either neglected or excluded from the scope of an organisations certification. This post explains whether you need a design and development procedure and how to meet the requirements. Read article
This post explains the difference between a mission, primary objectives, a secondary objectives, targets and goals in simple, easily remembered terms.
Read articleResources for those seeking Certification or Accreditation (General and NSW) Read article