Open for Auditing

The management of certification audits

Since 1992 I’ve been audited to a range of standards including ISO 9001, ISO 14001, AS 4801, OHSAS 18001 and ISO 17025 (sometimes for management systems I developed and sometimes for systems that were thrust upon me). I have conducted factory audits for product marking schemes, certification audits, internal audits and 2nd party audits and over the years I’ve learnt some techniques which I thought may assist you.

I believe there are two alternate approaches to audit management. Both have merit, but the one you choose is dependent on your situation. The ‘lock-down’ approach tends to be adopted where persons are uncomfortable with the audit situation or where the management systems is immature, while the open approach is synonymous with optimising. Read on to find out which approach you should take. Read article

PayPal could benefit from ISO 9001

paynil_logoThe following letter was written to PayPal on 13 January 2015 after sending an invoice using their ‘Create an Invoice’ service and receiving payment on 9 December 2014.  It shows that even the biggest of corporations need to carefully consider how it treats the smallest of its customers.  Business transactions are all about dealing with people and their expectations. Read article